Role Hierarchy
Define clear role hierarchies: Super Admin (full system access), Agency Admin (agency management), Manager (team oversight), Agent (booking operations), and Customer (self-service bookings). Each role should have specific permissions.
- Super Admin: System configuration, user management
- Agency Admin: Agency settings, team management
- Manager: Reports, agent oversight, booking approvals
- Agent: Create bookings, view assigned customers
- Customer: Self-service booking and management
Permission System
Implement a granular permission system. Use permission groups like: booking.create, booking.view, booking.cancel, payment.process, report.view, user.manage. Assign permissions to roles and check them at API and UI levels.
- Define permissions at feature level
- Group permissions into roles
- Check permissions in middleware
- Hide UI elements based on permissions
Authentication and Authorization
Use JWT tokens for authentication. Implement refresh tokens for security. Use OAuth 2.0 for third-party integrations. Always validate permissions on the backend, never trust client-side checks.
- JWT tokens with short expiration (15-30 minutes)
- Refresh tokens with longer expiration (7-30 days)
- Implement token rotation for security
- Use HTTPS for all authentication requests
Audit Logging
Log all user actions for security and compliance. Track who did what, when, and from where. This helps in troubleshooting, security audits, and compliance requirements.
- Log all booking operations
- Track permission changes
- Monitor failed login attempts
- Maintain logs for compliance (GDPR, etc.)
Conclusion
Effective role management requires clear role definitions, granular permissions, secure authentication, and comprehensive audit logging. This ensures security while providing the flexibility needed for different user types.